Refund policy
Return & Refund Policy
At FormStay, every piece is carefully prepared with attention to detail, especially when it is personalized or chosen as a meaningful gift. We want you to feel confident when shopping with us.
We offer a 30-day return policy, which means you may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original packaging, and with any tags or accessories included.
You will also need to provide your order number, receipt, or proof of purchase.
Please note that returns must be requested before sending any item back. Items returned without prior approval may not be accepted.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return request. If your return is accepted, we will provide instructions on how and where to send your package.
Return address:
[INSERT RETURN ADDRESS]
Personalized and Custom Items
Because many FormStay items are made or customized especially for you, personalized products may not be eligible for return unless they arrive damaged, defective, or incorrect.
This includes items with custom engraving, coordinates, names, dates, messages, or other personalized details.
Please review your customization information carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or if you received the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can review it and make it right.
Non-Returnable Items
We do not accept returns for:
Personalized or custom-made items, unless damaged, defective, or incorrect
Gift cards
Final sale or promotional items
Items that have been worn, used, altered, or damaged after delivery
Items returned without prior approval
Exchanges
The fastest way to receive the item you want is to return the eligible item first. Once your return is accepted, you may place a new order for the replacement item.
For personalized items, exchanges may only be available if the item arrives damaged, defective, or incorrect.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
However, the item must still be in the same condition that you received it: unworn, unused, with original packaging, and with proof of purchase.
Please note that personalized or custom-made items may be excluded from this right where permitted by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at: